What our customers say…
“The DECT phones are working really well with no issues with staff roaming around the school with them. The ICT department monitor the DECT phone base systems to ensure they are online via our internal network monitoring equipment to ensure they are online and not been unplugged etc are working with no issues ensuring staff are always contactable when moving round the school site.”
Michael Sims, ICT Network Manager Cedar Federation, Ilfield School“Before working with Avian we had an aging phone system, the support we received was terrible and at a high cost. We now have a much more stable, future-proof, and cost-effective solution; but what we appreciate the most is the support and customer service we receive. We know we can just pick up the phone or send an email if we ever get stuck and we will get support.”
Ricky Babwah, ICT Network ManagerAnother customer successfully transferred from old technology to an IP telephone system with IP lines. Great feedback from Hardmans solicitors management team ‘From the beginning our dealings with the Account manager during the sales process was very good and the installation, training and customer service support has been excellent with the Avian team being very friendly and helpful throughout the project.’
Hardmans Solicitors“We have recently had a new IP Telephone system with IP lines installed connecting both our schools together. From the initial negotiation to the installation of the telephone system, Avian Telecoms has been a pleasure to work with. We were very impressed with how quickly any issues and requests post installation were resolved. Overall, what could have been a very stressful experience, wasn’t. In short, I would recommend KCS’s framework with Avian Telecoms.”
Quote from the TIMU Trust Business Team.“I would like to add that we are delighted with the new phone system, it is brilliant”
Neil Catchlove, Managing Director, HDR Security Solutions Ltd
“What a pleasure it was to meet you and discuss our business mobile requirements – finally a company that actually communicates well, and who are clearly passionate about what they do and listened to everything we wanted to achieve.
Moving to you directly has been a joy – everything we discussed has been delivered. The service from the whole team has been fantastic. Our mobile bills have gone down as promised. Our relationship has gone from strength to strength which we believe is due to great communication, being able to pick up the phone to you and having a dedicated Account Manager.
On behalf of Mach Recruitment Ltd, please accept our thanks for making everything we asked from you an easy process. Your continued support is helping us to grow and thrive as a business.”
Richard Duckett, Director, Mach Recruitment Ltd“We were so impressed with the customer service and the lack of ‘badgering’ after our initial meeting. We have been able to seamlessly change our telephone system to the latest IP technology and increase its size with no fuss. We have a good understanding of the new technology. I would highly recommend Avian Telecoms’ team to anyone wishing to change their system – nothing was ever a problem!”
Vikki Richardson, School Business Manager“The Trust was keen to consolidate our telephone systems to bring us inline with modern networks, and reduce costly systems. Avian supported us fantastically to ensure a smooth, gradual transition. This is one of the best decisions we have made.
Tommy Cullen, Chief Operating Officer, The Stour Academy Trust
“I cannot fault the service provided by the Avian team. The site visit and communication has been first class and staff have been happy to explain clearly any queries raised by governors about the project.”
Clare Lewer, Head Teacher, Ditton School“The school needed a telephone system that met with our ‘special’ requirements. We are over the moon with our new system and the service we received from Avian Telecoms. I was extremely confident with Avian’s friendly, non-pushy sales approach, offering very competitive priced product. They are well connected within the industry and worked effectively with our IT management company, which contributed to delivering the project on time. Avian has spent time with our staff delivering training ensuring we fully understand how to operate the system, nothing is too much trouble for them! The contact with Avian has so far been excellent, not only professional but also they have been a pleasure to work with. I would not hesitate in recommending Avian Telecoms to anybody requiring a telephone system. ”
Shelley Furlong , School Business Manager, Forelands Fields School“Thank you to Avian for guiding us through a long and challenging project and helping us to use the new system to meet our needs. We are also pleased with the cost savings achieved. We would highly recommend your service to other schools.”
Carol Walters, Finance Manager, Tunstall C of E Primary School“I would just like to take this opportunity to thank Avian for the help and support you have given us throughout the project. I personally appreciated the way you made ‘the completely unfathomable’ at least something I could pretend to understand and get to grips with.
The project was complicated by all the other changes linked to the whole amalgamation process, but hopefully we now have a phone system that will be fit for purpose and adaptable for years to come.”
Susan Batters School Governor, Sunny Bank Primary“I would like to express my thanks to Avian for a quick and pain free transfer of our telephone services and mobile phones. The support that was provided was first class, being both patient and professional. A major concern we had was with regard to the changeover of mobile provider and handsets, which I am pleased to confirm went smoothly at every stage with your support. ”
Petrina Hines, Business Operations Manager, South Eastern Carpentry“The professional and helpful service provided by Avian enabled Cablesheer to move offices literally overnight. By continuous liaison and implementation of the new system prior to completion of the refurbishment to our new offices, they ensured that on the day of our office move we were able to remain in constant communication with our clients and workforce without interrupting works programmed. Avian were on site prior to and during the move which enabled continuation of all services and helped all staff navigate their way through the new systems. This was a brilliant job. Astounding that a group of companies can literally pick themselves up and move offices overnight, retaining full communications and setting up brand new offices without affecting performance.”
Craig Brown, Director, Cablesheer Construction & Asbestos