Support & Maintenance
Here at Avian Telecoms we want our customers to always come first. Once your new telephone system is installed, we are always on hand to guide and support you and your team as you use it on a daily basis.
This may be for the development of your new phone system or for on-going sales support for the people using your new system – we can help with both.
With 30 years experience in our industry, there’s not much we don’t know. Our team have excellent product knowledge and are highly skilled in products, networks and services.
To minimise disruption, we will remotely access your system to assess and troubleshoot issues, allowing your business to focus on what’s important.
We also provide professional onsite telecoms training, ensuring your team are confident with the operation and features of your new telephone system. For more information on our maintenance and support packages call 0330 024 1094
What Avian Telecoms offer our customers:
- Our own portal system called Conexsys, available 24/7 to report faults or list any required changes
- Timely responses to any issues
- Minimum disruption to your own business in the unlikely event of a system fault
- Training for your end-users to help make the most of your phone system
- Remote support for you and your team
“This was a brilliant job. Astounding that a group of companies can literally pick themselves up and move offices overnight, retaining full communications and setting up brand new offices without affecting performance.”
Craig Brown, Director, Cablesheer Construction & Asbestos
WHAT OUR CUSTOMERS SAY
“I would like to express my thanks to Avian for a quick and pain free transfer of our telephone services & mobile phones. The support that was provided was first class, being both patient and professional. A major concern we had was with regard to the changeover of mobile provider and handsets, which I am pleased to confirm, went smoothly at every stage due to your skill & support.”