What is SoGEA?

SoGEA stands for Single Order Generic Ethernet Access. Until now you needed to have a traditional phone line installed to deliver broadband to a home or office, but SoGEA broadband doesn’t run over a phone line; instead, it uses the same fibre/ copper network without the WLR (Wholesale Line Rental = Phone line) element.

SoGEA is offered at the same data rates as FTTC broadband. It delivers the same performance and has the same geographic availability. The only difference is the need for a phone line has been removed.

SoGEA is a dedicated line that delivers a broadband connection and includes an underlying version of a phone line. This means that customers moving to SoGEA from a phoneline-reliant broadband solution will need a voice call service that uses VoIP (Voice over Internet Protocol) to continue to be able to make and receive phone calls.

SoGEA Benefits

  • Cheaper monthly costs as you only pay for a broadband data connection as a landline is no longer required.
  • Deal with only one provider SoGEA stands for Single Order Generic Ethernet Access which means you will only deal with one supplier for their standalone broadband service and you will no longer be tied into a landline contract.
  • One provider, one service means quicker and easier fault resolution.
  • Increased reliability as there is no phone line frequencies being used, the chance of interference or an unstable connection is lower.
  • Great for home working as its quicker to install, easier to manage and works well with hosted telephony products.
  • Future-proof connectivity The PSTN network will be switched off by the end of 2025, and many PSTN exchanges are already under notice of switch-off as the UK prepares for the move to full fibre. SoGEA enables you to future-proof your connectivity.
  • SoGEA uses the same infrastructure as Fibre to the Cabinet, FTTC so the connectivity speeds are identical. Although, speeds will vary depending on your location. Like FTTC, the connection will change in relation to your distance from the roadside cabinet. The further away you are from your local cabinet, the slower your speeds will be.
  • FTTC will cease to work depending on location between now and the end of 2025.


Question and Answer (Q&A)

Q: Can I keep my existing phone number?

A: Yes, you can port your geographic number. (Not non-geographic currently)

Q: Can I use my existing handset?

A: Yes, via an Analogue Terminal Adaptor (ATA) connected to your router.

Q: Can I still use a fax machine?

A: No, we recommend that you try a fax to email service.

Q: Can I still use a PDQ machine?

A: You will need to use a service that runs over broadband.

Q: What are the SLAs for SoGEA?

A: 10 working days, same as FTTC, although these are likely to improve over time.